Distance Sales Agreement

Seller: VeliDevo (hereinafter referred to as "Service Provider").
Website: https://velidevo.com
Email: contact@velidevo.com
Buyer: Any natural or legal person who requests services via the website or pays via a custom quote (hereinafter referred to as "Customer").

This agreement governs the rights and obligations of the parties under the Law on the Protection of Consumers and the Regulation on Distance Contracts, in relation to the sale and delivery of digital services (web development, DevOps setup, technical consultancy, etc.) ordered by the Customer electronically via the Service Provider's website https://velidevo.com, the nature and price of which are specified.

Nature of the Service: All services offered consist of software, configuration and consultancy produced in a digital environment.

Method of Delivery: Services are delivered via digital channels such as source code sharing (GitHub/GitLab), server setup or technical report presentation. No physical product is shipped.

Delivery Time: The delivery time for each project is determined by the schedule set out in the "Custom Quote" document sent to the customer.

Payments are made using the Payoneer infrastructure, which meets global security standards.

The Customer agrees to pay the service fee in Euro (€) or the agreed currency, by credit card or bank transfer.

Final delivery of the project (go-live or code handover) will not be made until the service fee has been paid in full.

Pursuant to the "Exceptions to the Right of Withdrawal" provision of the Regulation on Distance Contracts;

The right of withdrawal cannot be exercised in respect of contracts for services performed instantly in an electronic environment and for intangible goods delivered to the consumer instantly.

As software development and DevOps services are prepared in accordance with the customer's specific requirements and fall within the scope of "instantly performed" services, the right of withdrawal and fee refund are not possible after the technical development process has begun.

Force Majeure: The Service Provider cannot be held liable for delays caused by circumstances beyond its control, such as server providers (Vercel, AWS, etc.), internet infrastructure failures or cyber attacks.

Defect Notification: If the Customer finds a defect or fault in the delivered service, they must notify the Service Provider within 7 business days of the delivery date. Technical defects reported within this period will be remedied free of charge.

In disputes arising from this agreement, the general legal principles of the region where the service is provided and international commercial practice shall apply. The parties declare that they will first seek to resolve disputes through good-faith negotiation.